State Farm® Insurance Agent Tim Ochs
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kat Trippany
July 31, 2024
5
out of
5
rating by Kat Trippany
"I have been a customer of State Farm's Tim Ochs office for YEARS and am 100% satisfied with them. I just recently traded my vehicle in, and updated my policy to reflect that. They were SO FAST in getting information to the dealer, that even the dealer was impressed - which in turn, made the paperwork that much quicker to process. I spoke to Paige this morning, and she was so kind and knowledgeable answering the questions I had about my newly updated policy."
Jacqueline UH
June 25, 2024
5
out of
5
rating by Jacqueline UH
"Excellent listeners and communications. A++ service oriented."
We responded:
"Jacqueline, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Steve Gold
August 25, 2023
1
out of
5
rating by Steve Gold
"Can't recommend. Very bad experience! We've dealt with insurance companies on many occasions through the years and have always felt that local agents worked hard for their clients. However, this agency has made me feel that they don't care about a fair resolution and are utterly powerless to advocate on behalf of their client. Very disappointed to see how bad service has become and how little they seem to care."
We responded:
"I wanted to acknowledge receipt of your feedback and appreciate the opportunity to respond. My role as an Agent is to advocate on Emily’s behalf and to share concerns that arise during the claim process. I have done that, including sharing your detailed concerns about the valuation completed on her vehicle, sharing the information you gathered on vehicles you felt were comparable to Emily’s car, and sharing in your frustration when the claim office did not initially follow up as expected. State Farm feels that a fair settlement offer was made on Emily’s car. As of July 25, you indicated that Emily was going to pursue the appraisal process. In my email on August 11, I shared my thoughts that this likely provided the best option to resolve issues of value. I am not a licensed automobile adjustor and certainly am not an expert on the claim settlement/valuation process. That role is entrusted to our Total Loss team, and disagreements on value are resolved by our claim associates. As an agent, I am prohibited from requesting a claim be negotiated beyond what the company feels is a fair settlement, though I would not make that request if I was able to. After receiving your feedback, I contacted the claim office again to discuss Emily’s claim. I wanted to be sure that our claim team had done its part to communicate the process to pursue Appraisal as we discussed in July. It is my understanding an associate reached out to you on Friday and reviewed the Appraisal process again. I am sorry that you are disappointed in the service I provided, and the claim process in general. I do want you to know that in the end, I hope Emily receives a fair value for her vehicle."
Vincent Futia
August 21, 2023
5
out of
5
rating by Vincent Futia
"The Ochs Agency is AWESOME So easy to work with, friendly, detailed, focused for their Clients. Moving all my insurance to them !"
We responded:
"We are overjoyed by reviews like this, Vincent! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Mark Messenger
August 15, 2023
5
out of
5
rating by Mark Messenger
"Mia is awesome! She listened, and gave me a very competitive quote very quickly. She worked with me to refine my policy, explaining everything for me very effectively. I also had a couple questions that I had to call about after. I got back to Mia quickly and she was able to clear everything up very simply. I’m very happy with the service I received and would(and will). recommend this place to anyone. Thanks again Mia!"
We responded:
"Thank you, Mark, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Mia, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
jake R Brown
February 26, 2023
5
out of
5
rating by jake R Brown
"Mia has been my agent for years. Very informative knows what shes doing and is always there to help when you need it."
We responded:
"Jake, thank you for sharing your experience with Mia! We greatly appreciate you letting us be your good neighbor!"
Jasmine Palma
October 20, 2022
5
out of
5
rating by Jasmine Palma
"Hello Everyone, So I am new driver and I really don’t now much about insurance. It was my first car and I had open a policy under my name. As I researching quotes, I stumbled upon State Farm. I felt intimidated but Kevin Ochs made me feel less anxious about the process. If you’re a first timer/driver, I definitely recommend this State farm office. They take the time to explain everything and they actually treat you like human being."
We responded:
"Hi, Jasmine! Thank you for the shoutout for Kevin! He is a vital part of the team and we appreciate how much he cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Brianna Desnoyers
October 2, 2022
5
out of
5
rating by Brianna Desnoyers
"My experience with this office was amazing. Mia was extremely helpful and knowledgeable. She saved my husband and I a lot on our policy and got better coverage. I highly recommend this office for your insurance needs!"
We responded:
"Brianna, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Mia cares a lot about our customers."
Barrett Darling
August 5, 2022
5
out of
5
rating by Barrett Darling
"Super helpful in my request, and a quick visit when I had to be seen in person."
We responded:
"Thank you for taking the time to leave us a review, Barrett! We greatly enjoy working with you!"
Terry Weber
August 3, 2022
5
out of
5
rating by Terry Weber
"Kevin saved us 20% on our Commercial Auto Policy. Personable, knowledgable, and efficient. You can't ask for more! Thank you!!!!"
We responded:
"Thank you for the wonderful review, Terry! Kevin is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Chad Wolfgram
June 22, 2022
5
out of
5
rating by Chad Wolfgram
"I have been dealing with Tim and the girls at state farm for over 10 years. One of the things that I find pleasantly surprising in this day and age of little to no customer service, is that when I call whatever issue I have is immediately addressed. State farm has a great reputation, and Tim Ochs personal touch is the icing on the cake."
We responded:
"Thank you, Chad, for the amazing review! Our team works hard to provide a great insurance experience in Schenectady and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Heather Charboneau
January 12, 2022
5
out of
5
rating by Heather Charboneau
"So the son was able accommodate my rental insurance needs. Even checked some other quotes through them for me. I love that it is a family setting that was VERY welcoming. He explained everything to me in terms I was able to fully understand. I recommend this agent for sure! Even when I decided on just rental insurance through them, they still didn't make me feel forced or pushy. I appreciate this agent and I am a satisfied customer!"
We responded:
"Heather, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
jon baier
October 27, 2021
5
out of
5
rating by jon baier
"Excellent service"
We responded:
"Thank you for the five-stars, Jon! We appreciate the opportunity to help you with your insurance needs."
Jazzy Brown
October 7, 2021
5
out of
5
rating by Jazzy Brown
"Hello, To Anyone Who May Be Looking For A Insurance Company. I Highly Recommend State Farm On Curry Road… I’ve Been With Them For A Few Years, And When I Didn’t Understand My Policy And Things That Was Going On With My Old Policy, I Stopped By Without An Appointment… And If My Agent Ms. Mia Or The Other Agents Were Taking Care Of Clients, Mr. Tim (The Owner) Would Come Out And Assist Me, He Did Not Make Me Wait… What I Love About This State Farm, The Agents Make Sure You Feel Very Safe And Secure Having Them On Your Side… They Will Work With You To The Best Of Their Ability And Will Fight With You With All Their Power, Within The Law….lol… I Especially Love Ms. Mia, Time And Time Again I Have Called Her Back To Back And She Always Answered My Calls With Such A Pleasant Voice, Which Made Me Feel Very Safe, She Stated To Me On Many Occasions, When Things Were Complicated, She Said, “I Will Handle Your Situation For You", And She Handled My Situation… Ms. Mia, Personally Taught Me A Lot, I’m Grateful For Her Time.. Most People Do Not Pass On Good Information, I Am Sharing My Personal Experience With This State Farm On Curry Road… People Travel Any Place They Want To Go To Do Whatever They Want To Do… In This Situation, This Place Is Worth The Travel.. Very Professional, Pleasant, Clean And Always Has A Smile… Thank You Mr. Tim Ochs And Ms. Mia… God Bless You All And Stay Safe… We Need You…♥️🙏🏽🙏🏽"
We responded:
"Thank you for that amazing five-star review, Jazzy! We are lucky to have hard-working team members, like Mia, who go above and beyond for their customers. It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Alena Lasher
October 7, 2021
5
out of
5
rating by Alena Lasher
"Nikki Was Great with Helping me find a more reasonable quote for my Boat insurance. Highly recommend Getting a quote From them."
We responded:
"Alena, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Nikki was able to do just that for your boat policy! We appreciate you putting your trust in our office to help protect what matters most."
Ben Vandor
October 6, 2021
5
out of
5
rating by Ben Vandor
"Nicole was very professional and happy to answer the many questions I had to make my policy work for me."
We responded:
"Tim, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Nicole cares a lot about our customers."
Art Forget
September 24, 2021
5
out of
5
rating by Art Forget
"Very professional and experienced."
We responded:
"Art, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Sue Mott
September 10, 2021
5
out of
5
rating by Sue Mott
"We have been with Tim for many years and now that our son is on his own, he has his policies withTim also. Tim is a great agent, so very helpful and if we need him, he always gets back to us promptly. His office staff is helpful also. Recently we had to put a claim in with our homeowners, never in 30 years have we had to put a claim in, but Tim took us through the process and State Farm came through for us. Tim suggested Justin Patnode from PuroClean as our restoration person. Justin was professional, caring and very helpful. His workers were kind and did a thorough job for us. I would refer PuroClean for any restoration jobs anyone needs. Thank you Tim and Justin!"
We responded:
"Hi Sue, it was a pleasure working with you. We are happy to hear that our office was able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Lana Luscomb (soslowsushi)
August 3, 2021
5
out of
5
rating by Lana Luscomb (soslowsushi)
"The staff here are so friendly, informative and on top of any changes that may need to take place. I have used them for years and refer them to anyone who needs insurance of any kind."
We responded:
"We love seeing reviews like this, Lana! Thank you for taking the time to tell us about your experience with our office. We hope we’ll be able to help you fulfill your insurance needs for years to come!"
Cristi Burton-Sahraoui
August 1, 2021
5
out of
5
rating by Cristi Burton-Sahraoui
"I really like this place.They are polite and efficient"
We responded:
"Cristi, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Stacey Baum
June 11, 2021
5
out of
5
rating by Stacey Baum
"Went in for help. And the staff was very kind and helpful!!"
Kyanna Thomas
June 3, 2021
5
out of
5
rating by Kyanna Thomas
"My first time getting insurance and Mia was such a great help. She was so patient and and very professional. I will definitely be recommending State Farm to anyone who asks about insurance 😁."
Nik Freiermuht- Cook
May 25, 2021
5
out of
5
rating by Nik Freiermuht- Cook
"Wonderful place and great atmosphere 👌 always the best help !"
We responded:
"Thanks so much Nikki!"
Milo Martinez Goodman
April 5, 2021
5
out of
5
rating by Milo Martinez Goodman
"It feels like family"
We responded:
"Hi Milo, It was a pleasure seeing you and thank you so much for the kind comment!"
Joshua Chandler
November 5, 2020
5
out of
5
rating by Joshua Chandler
"Timely and creative in order to provide lowest premium at great coverage levels."